Privacy Policy

Last updated: 4 February 2026

We respect your privacy and are committed to protecting your personal information in line with applicable South African data protection principles (including POPIA where applicable).

1. What We Collect

We may collect personal information such as:

Name and surname
Email address
Phone number
Delivery/billing address
Order history and customer support communications
Technical data such as IP address, device/browser information, and usage data (via cookies/analytics)

Payment details: We do not store full card details where payments are processed by third-party payment providers.

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate about your order and service updates
Provide customer support
Improve our website and services
Comply with legal and regulatory obligations
Prevent fraud and enhance security

3. Marketing

If we send marketing communications, you can opt out at any time via an unsubscribe link (where available) or by contacting us.

4. Sharing Your Information

We may share information with trusted third parties only as needed to operate our business, such as:

Payment processors
Courier/delivery partners
Website hosting and analytics providers
Fraud prevention and security services

We do not sell your personal information.

5. Cookies

Our website may use cookies and similar technologies to improve your experience and analyse site usage. You can control cookies through your browser settings, but disabling them may affect site functionality.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

7. Your Rights

You may request access to, correction of, or deletion of your personal information where legally applicable. We may need to verify your identity before fulfilling requests.

8. Contact

If you have questions about this Privacy Policy or your personal information, contact us:

ReGen-X
Email: support@regenx.co.za
Phone/WhatsApp: +27 71 433 3672
Address: Fourways, Sandton, Johannesburg, South Africa